At Lovefoodies, we strive to make the ordering and delivery experience as convenient as possible for both individuals ordering meals, and any forms of food or edible product as well as the local Vendors preparing and delivering the meals, and any forms of food or edible product.
Each Vendor provides a delivery window(Group pickup, Store pickup) in which their deliveries take place and they endeavor to meet that window on a commercially reasonable basis. The delivery window(Group pickup, Store pickup) is not guaranteed; however, and the actual times of delivery may be affected by several factors beyond the Vendor’s control. If all else fails, reach us on our Contact Us Page.
Vendors will not support specific delivery times unless they agree to it ahead of time because the actual times may depend on the routes for the day.
Step 1. If any of the meal items are missing, spilled in the bag, or otherwise not acceptable please utilize the help section in Lovefoodies App reporting the relevant issue to the Vendor. The complaint must include credible evidence such as phone, videos, photographs, and so on. Lovefoodies will notify the Vendor only if the evidence is verified in Lovefoodies’ sole discretion. The related negotiation is between the Buyer and the Vendor.
Step 2. If the response of the Vendor can not satisfy your request, please provide [email protected] with the following information: